Foreword from Lindsey Williams, Chief Executive
The last 12 months have been one of the most challenging in the recent history of the housing sector, from the 2015 Budget to the EU referendum.
Yet it was also full of exciting opportunities.
We secured more than £50m extra funding to build more than 1,000 new homes and over a wider range of tenure choice to customers while, at the same time, maintained the highest possible grading for our governance and financial viability from the , “Homes & Communities Agency.”
We strengthened our commitment to communities by creating local Insight Committees as part of a new, single Board structure which is more efficient and ensures the needs of our customers are met.
We helped deliver new homes by working extremely hard with our current local authority and development partners and forged new partnerships through our world leading approach to procurement. We have a clear ambition to work with more partners in future.
We helped customers get into training & work, access additional funds and manage their finances and we continued to provide well maintained, affordable homes and invested in improvements.
Investing in our people was also recognised as we were awarded an Investors In People Silver Award, with the aim to go for Gold in the next few years and we earned national recognition for the quality services they provide to customers.
These included winning Best Approach to Income Management at the UK Housing Awards, Apprentice of the Year at the CIH Midlands Awards and our communications team winning Best Small In House Team of the Year at the Public Sector Communications Awards.
We rebranded our operating companies in north Derbyshire and Northamptonshire to bring our Group closer together and we launched a new corporate plan aimed at helping us improve what we do and deliver effortless experiences for our customers.
With a fresh customer focus, strong financial foundations, talented and committed teams and an ambition to grow and flourish, we plan to continue our success story into the future. I hope you enjoy reading our story of 2016.